Question 1

How do I customize a mouse pad on Pinea?

Accepted Answer

Start by choosing the size, thickness and border in the customizer, then upload your image. You can adjust the crop, check the preview and add the mouse pad to your cart once the design is validated.

Question 2

What image should I use for a custom mouse pad?

Accepted Answer

Use a sharp, ideally high-resolution image. For a large XXL mouse pad, choose a wide, clean file to avoid a blurry printed result.

Question 3

Can I create a custom XXL mouse pad?

Accepted Answer

Yes. Large formats are designed for complete setups with keyboard and mouse on the same surface. It is the best choice for a coherent desk, gaming or a visual that needs room.

Question 4

Does Pinea check my file before production?

Accepted Answer

Yes. The file is checked before production. If a visual raises a concern, our team can contact you to avoid a disappointing print.

Question 5

Can I order a mouse pad with a company or team logo?

Accepted Answer

Yes, as long as you have the rights to use the logo or visual. For a company, creator or event, the contact page helps frame the quantity, design and finish needed.

Question 6

What mouse pad sizes do you offer?

Accepted Answer

Pinea offers several formats, from compact mouse pads to large XXL desk mats. The most requested formats include 90 x 40 cm and extended mats that cover both keyboard and mouse.

Question 7

What size should I choose for a gaming mouse pad?

Accepted Answer

For gaming, 90 x 40 cm is often the most balanced format. It leaves real movement room for the mouse while keeping the keyboard on the same surface.

Question 8

What is the difference between XL and XXL?

Accepted Answer

An XL mouse pad mostly covers the mouse area. An XXL desk mat usually covers more of the desk, often keyboard and mouse together, with a more immersive look.

Question 9

Does the price change with the format?

Accepted Answer

Yes. The price mainly depends on the size because the printed area and material used increase with the selected format.

Question 10

Which border should I choose for a custom mouse pad?

Accepted Answer

The black border is the most sober option and works with most designs. Some visuals can use a more integrated finish depending on the desired result.

Question 11

Can I order as a guest?

Accepted Answer

Yes. You can complete an order without creating an account by entering only the information required for delivery, payment and tracking.

Question 12

Where does Pinea ship?

Accepted Answer

Pinea ships to selected European countries. The delivery country is confirmed during checkout.

Question 13

How are delivery fees calculated?

Accepted Answer

Delivery fees are calculated in the cart and at checkout according to the order amount and active shipping rules. The total before payment includes products, delivery and applicable VAT.

Question 14

Can I edit my order after payment?

Accepted Answer

Production can start quickly after validation. Contact us as soon as possible if you need to correct an address, quantity or file.

Question 15

Will I receive an order confirmation?

Accepted Answer

Yes. After a validated payment, you receive a confirmation email with your order summary.

Question 16

What materials are used in a Pinea mouse pad?

Accepted Answer

Pinea mouse pads use a textile surface designed for regular glide and an anti-slip base. The goal is a stable, comfortable mat suited to daily use.

Question 17

Is the mat compatible with optical and laser mice?

Accepted Answer

Yes. The surface is designed to give optical and laser sensors a stable reading, with a consistent feel on large formats.

Question 18

How do I clean a custom mouse pad?

Accepted Answer

Clean the surface with a damp sponge, a little mild soap and let it dry flat. Avoid washing machines, very hot water and abrasive products.

Question 19

Does the print wear over time?

Accepted Answer

The print is designed to resist normal use and gentle cleaning. Aggressive cleaning or abrasive products can damage the surface.

Question 20

Can I return a custom mouse pad?

Accepted Answer

A custom product is made to your request and is not part of the standard return flow. If there is a production defect, contact us so the team can find a suitable solution.

Frequently asked questions about custom mouse pads.

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